1. International Shipping Timeline

All custom orders are subject to international transit. Please be advised that International shipments can take up to 45 business days to arrive from the date of dispatch. This timeline accounts for manufacturing lead times, overseas transit, and potential customs processing at the United States border.

2. Tracking and Shipping Movement

We utilize a multi-stage logistics process to ensure your order arrives safely. Please note the following regarding your tracking information:

Label Creation: You will receive a tracking number once your shipping label is generated at our production facility.

Movement Updates: You will not see active movement or status updates on your tracking number immediately.

Domestic Hand-off: Shipping movement will only become visible once the international carrier has cleared the package through U.S. Customs and the domestic handler (e.g., UPS, FedEx, or USPS) scans the package into their system within the United States.

3. Customs, Duties, and Taxes

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Custom wheels may be subject to import taxes, customs duties, and fees levied by the destination country once a shipment reaches your borders. Additional charges for customs clearance must be fulfilled by the recipient.

4. Inspection and Delivery

Upon arrival, please inspect all packages immediately for any signs of transit damage. BGR Forged Wheels ensures all products are packed to industry standards, but any damage incurred during the final domestic leg of the journey must be reported to the carrier and BGR Forged Wheels within 48 hours of delivery.

Summary Table for Customer Expectations
Shipping Stage Estimated Duration Tracking Visibility
Production & Processing Variable (per order) “Label Created”
Overseas Transit 15–30 Days No Movement Shown
US Customs Clearance 3–7 Days No Movement Shown
Domestic Delivery 3–7 Days Active Real-Time Updates
Internal Note for B.G. Randolph: Since you are often dealing with high-value forged wheels, you might want to explicitly state in your checkout process that “signature is required” for these deliveries to prevent “porch piracy” once that 45-day window finally closes.

5. Returns and Custom Order Policy

Due to the highly specialized nature of our products, all BGR FORGED wheels are made-to-order based on the specific dimensions, finishes, and vehicle requirements provided at the time of purchase.

All Sales are Final: Because each set is custom-manufactured, we do not accept returns, exchanges, or issue refunds for “buyer’s remorse” or incorrect specifications provided by the customer.

Fitment Responsibility: It is the buyer’s sole responsibility to ensure that all measurements, offsets, and brake clearance requirements are accurate before finalizing the order.

Order Cancellations: Once an order is placed and production has commenced at the factory, it cannot be canceled or altered.

6. Damaged Goods and Transit Claims

While we take every precaution to ensure your wheels are securely packaged for their 45-day international journey, transit damage can occasionally occur once the package is handed off to the domestic carrier. If your shipment arrives damaged, you must adhere to the following protocol:

Immediate Inspection: You must open and inspect all boxes immediately upon delivery, even if the exterior packaging appears intact.

48-Hour Reporting Window: Any structural or cosmetic damage must be reported to BGR FORGED within 48 hours of the carrier’s timestamped delivery. Claims made outside of this 48-hour window will be denied.

Evidence Required: To file a claim, you must email our support team with:

High-resolution photos of the damaged item(s).

Photos of all sides of the shipping box, including the internal packing materials.

A clear photo of the shipping label attached to the box.

Retain All Materials: Do not discard the shipping boxes or packing materials, and do not attempt to mount tires on the damaged wheels. The carrier may require a physical inspection of the packaging to approve the insurance claim.

7. Manufacturing Defects

If you believe your wheels have a structural or manufacturing defect that is not related to shipping damage, please contact our support team immediately. Approved defect claims will be resolved via repair or replacement at our discretion, following a technical review of the product.